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IT Service Management Systems
ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management and business services to help ensure effective and resilient services in today’s changing service delivery environment.
ISO/IEC 20000-1 is a Service Management Systems (SMS) standard which specifies requirement for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Most importantly, ISO/IEC 20000-1 certification validates that a company can continuously improve the delivery of their IT services.
By obtaining ISO/IEC 20000-1 certification, you will enable your company to have reliable, effective, consistent and continually improved IT services.
ISO 20000-1 Certification will enable you to provide services which improve efficacy, reduce costs as well as improve customer experience.
- Improved effectiveness.
- Reduced operational costs and improved efficiency.
- Improved overall service.
- The opportunity for overall continual improvement.
- Improved customer satisfaction.
- Opportunity for the organization to display its business quality.